You can make a booking through any of the following options:

1. Email to reservation@drukair.com.bt
2. Use Book Now Pay Later Option on Drukair Website
3. Visit nearest sales counter

You can enquire the fares through any of the following options:

1. Call 1300
2. Email enquiry@drukair.com.bt
3. Visit nearest sales counter
4. If the booking is made through the Internet Booking Engine www.drukair.com.bt, the fares will be reflected in the booking details

Passengers will be notified via their registered email and will receive their ticket itinerary as well. If you do not receive it, please contact our Customer Service at 1300 (within Bhutan), +975 8 276430 (International) or email us at reservation@drukair.com.bt

You can use the mBoB payment method for the following discounted tickets only:

1. Child Discount
2. Infant Discount

However, please note that tickets will only be issued upon submitting and validating the required documents.

1. For all infants:

   Birth Certificate or Identification Document translated to English/ Dzongkha and notarized/certified.

2. For Local Residents’ infant, if requesting the fares in Bhutanese currency without a Bhutanese passport or Citizenship Identity Card, then:
   1. Birth Certificate and
   2. Parent’s Bhutan Employment Permit or Resident Permit issued by the Department of Immigration, Bhutan

1. For all children:

   Birth Certificate or Identification Document translated to English/ Dzongkha and notarized/certified.

2. For Local Residents’ child, if requesting the fares in Bhutanese currency without a Bhutanese passport or Citizenship Identity Card, then:
   1. Birth Certificate and
   2. Parent’s Bhutan Employment Permit or Resident Permit issued by the Department of Immigration, Bhutan or
   3. Child’s Resident Permit issued by the Department of Immigration, Bhutan.

Please submit child/Infant documents to the ticket issuing office. Otherwise, if you have bought the ticket online, kindly email us at reservation@drukair.com.bt

This facility is only for walk in passengers or Flexible Independent Travellers (FITs). Please visit nearest Drukair sales office for group ticket issuance.

Payment for TA/TO (Travel Agent/Tour Operator) reservations cannot be processed through mBoB. Please visit the nearest Drukair Sales Office for ticket issuance, or contact us by email:

1. For agents registered in Thimphu: qjc@drukair.com.bt

2. For agents registered in Paro:

   pbh@drukair.com.bt

Yes, you can pay the penalties for date change, upgrade and no show charges through mBoB. However, you are advised to contact Drukair to make the necessary changes after the payment.

Please ensure a minimum transit time of 3 hours between connecting flights.

For information regarding flight bookings, reservations or any enquiries, you can contact our toll free (in-country) 1300 or +975 8 276430 (For international callers, ISD charges apply), or connect with us through WhatsApp at +975 17131300 from 7AM-9PM BST (GMT 6+)

Our offices in Thimphu and Paro are open from 9:00AM to 5:00PM (weekdays) and from 10:00AM to 1:00PM (weekends). However, reservation and ticketing transactions are done till 4:00PM (weekdays) and12:00PM (weekends). Please note the City office timing depends on the flight schedule. For stations office the timing is as follows:

Yes, you can now avail online check-in 72 hours to 4 hours prior to your flight departure.

Once an uncomplicated pregnancy enters its 28th week, expectant mothers are required to carry a “fit to fly” letter signed by their midwife/doctor. This completed letter should be dated within 2 weeks of the booked flight.

KB reserves the right to refuse travel of an expectant mother over 28 weeks pregnant who does not present a completed “fit to fly” letter from their midwife/doctor at either the bag drop desk and/or the boarding gate.

For an uncomplicated single pregnancy, travel is not permitted beyond the end of the 36th week of pregnancy. For an uncomplicated twins, triplets etc. pregnancy, travel is not permitted beyond the end of the 32nd week of pregnancy. Fit to fly form for expecting mother – Click Here

Pets can only travel as a checked-in baggage. You will also need a health certificate of your pet. Also please note, the pet does not constitute as part of baggage allowance, and you have to pay excess baggage as per the rate. Please contact Reservations in advance so we can notify you of the rates and any requirements or travel changes that may affect you and your pet.

Condition acceptance of Pets

You must provide MEDIF form filled in and signed by the concerned doctor at the time of reservation MEDIF form – Click Here!

You can bring medium-sized instruments into the cabin as paid carry-on baggage/ unchecked baggage on each type of aircraft by placing in the closed overhead rack, size as following;

• ATR = Maximum dimension 7.5 x 13.5 x 6 inches
• A319 = Maximum dimension 7.5 x 13.5 x 6 inches.

However, if you carry as a checked baggage, you need to take note of following conditions.

• The musical instrument must be kept in suitable packed, size as following (compartment size of its aircraft type);
• Maximum dimension of package: 50x100x50 cm for ATR & 145x160x110 cm for A319.

If in excess of normal checked Baggage / carry-on baggage allowance, excess baggage rates apply.

Indian Nationals : All Indian Nationals visiting Bhutan do not require visa to enter Bhutan. Travel documents required for travel are  Passport or Voters ID card.

Bangladesh and Maldives Nationals : Bangladeshi and Maldives Nationals do not require visa to enter་Bhutan. They get  visa on arrival. Travel document required is  Passport. 

Other Nationals: All other Nationals visiting Bhutan must have a valid visa clearance letter issued by the་Department of Immigration of Bhutan prior to boarding a flight. They are required to produce a of visa་clearance letter at the time of check-in. The initial reference letter issued by the Ministry of Foreign Affairs of་Bhutan is not valid for travel. Any passenger without a valid visa clearance letter will be denied at the check-in and Drukair will not be liable for any claims.

Note to all passengers : All passengers are advised to check their travel document validity. For passengers་traveling with their passport, validity of their passport should not be less than 6 months from the date of་travel.

• >>More than 9 passengers under same PNR i.e., GIT PNR(s)
• >>Passengers requiring Medical / Special Assistance (wheelchair, special needs, etc.)
• >>Unaccompanied Minors(Those passengers proceed to the airport for normal check-in at the Drukair counters.)
• >>Bhutanese travelling to Indian Sectors without any identification documents (Those passengers proceed to the airport for normal check-in at the Drukair counters.)

Yes. While you follow the interactive process flow, you will be shown the seat map and you may choose any of the available seats. However, Drukair reserves the right to change the assigned seats prior to travel due to operational reasons.

Preferred seats like Emergency Exit Row seats and select seating rows are not available for selection while checking in online for operational reasons.

Counters will be open from 3 hours to 1 hour before the scheduled departure time. You must arrive at the airport at least 1 hour and 30 minutes prior to scheduled departure in order to allow sufficient time for document verification and baggage drop-off. Failure to arrive at the airport within the stated timeframe may result in missing your flight. Your eBoarding pass will also indicate the timings for you to report at the airport.

If you have printed out your eBoarding pass or have a screenshot of the online check-in confirmation, please report to the online check-in/baggage drop counter.

No, you must collect the standard boarding pass from the online check-in/baggage drop counter.

Simply drop your baggage off at the online check-in counter or bag drop counter, and collect your baggage tags.

No, online check-in is only possible within Drukair sectors. For any connecting flights please refer the guidelines of the specific airline.

Online check-in for charter flight is only possible within Drukair sectors. For any chartered flights other than Drukair sectors, please refer the guidelines of the specific airline.

No, Online Check-in is not possible for any booking made within 24 hrs. prior to the Flight Departure Time. Kindly proceed to the check-in counters.

To comply with the security regulations, passengers may carry only one hand baggage. Its sum of three dimensions (length, breadth and height) should not exceed 100 cm and the weight should not exceed more than 5kg. The hand bag­gage may comprise:

1. A lady’s handbag
2. An overcoat or a wrap
3. An umbrella or a walking stick
4. A small camera and a pair of binoculars
5. A reasonable amount of reading material for the flight
6. For invalid, passengers, a fully collapsible invalid wheel chair and/or a pair of crutches.

All other items, such as typewriters, briefcases, overnight bags, personal radios, vanity cases, large cameras, etc. will be weighed with other baggage and will be subject to payment of excess baggage charges if the total weight exceeds the free baggage allowance.

For safety reasons, dangerous articles listed below, must not be carried in passenger’s baggage.

1. Compressed Gases
   Includes deeply refrigerated, flammable, non-flammable, and poisonous gases such as butane, oxygen, liquid nitrogen, and aqualung cylinders.
2. Corrosives
   Such as acids, alkalis, mercury, and wet-cell batteries.
3. Explosives
   Including munitions, fireworks, flares, and detonators.
4. Flammable Liquids and Solids
   Such as lighter fuel, matches, paints, thinners, and fire-lighters.
5. Radioactive Materials
   All forms of radioactive isotopes or items containing radioactive components.
6. Alarm-Equipped Briefcases and Attaché Cases
   Those containing installed lithium batteries or pyrotechnic devices.
7. Oxidizing Materials
   Such as bleaching powder and organic peroxides.
8. Poisons and Infectious Substances
   Including insecticides, weed-killers, biological toxins, and live virus materials.
9. Other Restricted Articles
   Includes mercury, magnetized materials, and offensive or irritating substances.
10. Personal Mobility Devices
    Such as hoverboards, electric scooters, Segways, and self-balancing devices.
11. Lithium Batteries
    Loose or spare lithium-ion and lithium-metal batteries, including those used in cameras, laptops, and portable chargers.
12. Firearms and Projectile Weapons
    Includes real or replica guns, ammunition, and any item capable of launching a projectile.
13. Incapacitating Sprays
    Such as pepper spray, mace, and tear gas.
14. Electronic Cigarettes and Vaping Devices
    Includes vape pens, e-hookahs, e-cigars, and similar products.
15. Flora and Fauna
    Live plants, flowers, seeds, and animals (restrictions vary by destination).

Also carriages of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunition, and toy replicas are prohibited in the passenger cabin. Medicines and toiletries in limited quantities, which are necessary or appropriate for the passenger during the journey, such as hairsprays, perfumes, and medicines containing alcohol, may be carried. Many of these listed articles can be carried as air cargo provided they are packed in accordance with the cargo regulations.

No. Refunds can only be processed at Drukair Sales Offices for tickets that were purchased directly from the sales office. If your ticket was purchased through a travel agency, you must contact the same agency to request your refund.

B2C (Online Bookings):
For tickets purchased online using credit cards, please send an email to card_refund@drukair.com.bt to request cancellation. Once the ticket is cancelled, the refund will be processed, and the amount will be credited within 14 working days.

Travel Agents / Tour Operators:
For tickets purchased through travel agents or tour operators, refund requests must be made directly through the respective agent.

Counter / Walk-In Refunds:
For tickets purchased directly from a Drukair ticketing office, please visit the same office to request a refund in person.

Kindly write to enquiry@drukair.com.bt or visit our office in Thimphu/Paro.

Yes, laptops are part of the hand baggage allowance.

• Business Class:
  • Change made 2 days or more before departure:
    No fee is applicable.
  • Change made 1 day or less before departure:
    A fee of USD 20 (twenty) applies.
  • No-show or change made on the day of departure:
    A fee of USD 50 (fifty) applies.
• Economy Class:
  • Change made 4 days or more before departure:
    No fee is applicable.
  • Change made 3 days or less before departure:
    A fee of USD 20 (twenty) applies.
  • No-show or change made on the day of departure:
    
    • International sectors: USD 50 (fifty)
    • Domestic sector (Local Airfares only): USD 20 (twenty)

You can avail refund as per the following conditions:

Business class:

• i) 90% refund permitted for the ticket cancelled more than 30 days from the initial date of travel.
• ii) 75% refund permitted for the ticket cancelled from 10-29 days from the initial date of travel.
• iii) 50% refund permitted for the tickets cancelled from 02-09 days from the initial date of travel.
• iv) 01 day or less only tax refundable.
• v) Rescheduled ticket with charge only tax refundable.

Economy class:

• i) 90% refund permitted for the ticket cancelled more than 30 days from the initial date of travel.
• ii) 75% refund permitted for the ticket cancelled from 10-29 days from the initial date of travel.
• iii) 50% refund permitted for the tickets cancelled from 04-09 days from the initial date of travel.
• iv) 03 days or less only tax refundable
• v) Rescheduled ticket with charge only tax refundable.

Note: No refund is permitted for itinerary availed with promotional fares and exclude travel date while calculating the days.

Please ensure your baggage is sufficiently robust, well packed, and properly secured to withstand the usual rigors of air travel.

If, on arrival, you find that your baggage has been damaged, please contact our baggage service staff who will verify and fill up the Property Irregularity Report (PIR) Form. Please note that once you exit the airport without filing the PIR form, no claims shall be entertained.

Drukair ensures to deliver baggage on time following their flight. In the event that you arrive at your destination without your checked baggage, please contact our baggage service staff who will verify and fill up Off-Loaded Baggage Form. While our staff make efforts to investigate the whereabouts of your baggage, you will then be given a copy of Off-Loaded Baggage Form, which you can use to follow up the status of your baggage claim.

It is advisable to secure your boarding pass/stubs, ticket copy, and baggage tags. You may be required to produce a copy of your passport as well.

If your baggage has been declared lost despite our efforts to locate your baggage – a copy of your passport, passenger ticket receipt, boarding pass stub, and a Property Irregularity Report (PIR) Form will be required to support the claim and enable us to process the same.

If you have left a personal item behind on a flight or at the airport, the following policy applies:

a. This policy is only applicable for items found onboard the aircraft by Drukair. For items left at the airport or in other areas, passengers should contact the relevant airport authority.

b. Drukair will not ship or deliver lost items. Passengers must contact the airport’s Arrivals staff to claim and retrieve their belongings.

c. Lost items will be stored for up to 90 days from the date they are found, in the Baggage Service office. Claims for lost items will not be accepted after 90 days. You may also visit our website to submit a search request by providing flight details and a description of the missing item. For further assistance, please email us at ostandfoundservices@drukair.com.bt

You can register for our loyalty program at bookings.drukair.com.bt/ibe/loyalty/signup and requirements are that you should be at least 12 years of age holding a valid ID proof document of any nationality. The accepted ID proof documents are:

1. Passport or,
2. Citizenship ID Card (for Bhutanese nationals only) or,
3. Voter ID (for Indian Nationals only).

To ensure that you earn Miles on all your flights with Drukair, please quote your registered membership card number while booking your tickets or at the check-in counter on your departure date.

You can also claim your missing miles for flights flown within 6 months from the departure date, online, by logging in to your account with your registered membership number and your password, from the ‘Missing miles’ tab.

To book a Happiness Reward Ticket you can either

1. Visit our Sales Offices with your Membership Card and your registered ID proof document.
2. Login to your account, click on new reservation, fill in your details and click on ‘Search flight’

To check availability and request an upgrade, please contact a representative at the check-in on the day of departure.

Miles are valid for 2 years. The expiry date will be rounded off to month end to provide every little extra time possible. For example, miles accrued on the day 23 March, 2025 will expire, if not redeemed, on 31 March, 2027. The Tier miles are vaild for 1 year.

A nominee is a friend, family member, or any individual you authorize to redeem award flights and upgrades using your miles. They do not need to be a loyalty program member.

To add a nominee, log in to your account, navigate to the “My Family” section, and select the “Nominee” tab. Fill in the required details and click “Add” to complete the process.

Please note: You cannot transfer or add a nominee’s miles to your own account.

Drukair Holidays (DH) is the holiday wing of Drukair that provides a complete and smooth travel experience. DH focuses on offering luxury tour packages that align with Bhutan’s sustainable tourism practices to protect and preserve Bhutan’s unique environment and culture for future generations by focusing on high value and low volume. DH ensures that every trip to Bhutan is seamless and unforgettable. Guests can make their travel dreams a reality through a single, convenient booking.

Please visit https://holidays.drukair.com.bt for more information